Return, Refund and Cancellation policy

Return, Refund, and Cancellation Policy

Cancellations & Refunds

• You can cancel your order within 1 hour of placing it or before it has been shipped by contacting us at 7400081781.
• Once approved, we will initiate your refund within 24 hours, and the amount will reflect in your original payment method within 3-5 working days.
• Please note: Orders cannot be canceled once they have been shipped.

Returns

Due to the specialized temperature and packaging requirements for shipping kombucha bottles, we are unable to accept returns or exchanges for reasons such as taste preferences or sensory feedback. However, we deeply value your feedback and will do our best to address any concerns. Please email us at connect@bombucha.in for assistance.

Damages

In case of damages during delivery, kindly share images of the damaged item along with the original packaging within 12 hours of delivery at connect@bombucha.in or 7400081781. We will promptly arrange for a replacement.

In-Store Purchases

For products purchased from grocery stores or other third-party locations, please contact the store directly for returns or refunds. This policy applies only to purchases made on our website, www.bombucha.in.

Thank you for your understanding and support!